Ugh, Need to Vent

I don't know what's going on with this lady. A half hour from when I was about to leave to go to our appointment with the social worker, I got an e-mail, not a phone call, but and e-mail to tell me she had to cancel because she was having car problems. This is so unacceptable. Why does she have such a problem following through on commitments, and why does she have such a career where time is sensitive to people? 'nuf said.